The NC DMV deployed a district manager rollout program across 12 districts, with Commissioner Paul Tine as executive sponsor, focused on frontline execution, consistency across service locations, and team accountability.
Policy changes. High turnover. No training budget.
Government agencies face constant policy changes, high staff turnover, and citizen experience pressure, with limited training budgets and no time to pull staff off the floor.
Of the federal workforce is retirement-eligible by 2025, knowledge and behavior must transfer fast.
Turnover among state and local government staff, the gap 1st90's district rollout closed.
Of federal employees say poor performance is addressed, an execution gap behavior change fixes.
Embedded into daily staff routines.
1st90 delivers 5-minute micro-sessions embedded in the natural flow of public service work, no classroom, no off-site training, no disruption to service delivery.
"For the first time, we had visibility into what was actually changing on the ground across every district. The consistency improvement was real, and our teams felt it."
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