Case Study

500 Managers Changed How They Lead — In Just 4 Weeks

88% engagement across a 4-week behavioral execution program

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Industry

Retail

Managers Included

500 managers

Challenge

Managers were making decisions on instinct rather than data, and delegation and team feedback were inconsistent across stores.

Solution

A 4-week 1st90 behavioral execution program targeting data-driven decision-making, delegation, and team feedback habits.

Impact

In 4 weeks, managers measurably shifted toward data-driven decisions and more consistent delegation and feedback, with before/after data to prove the shift, not just anecdotes.

It forced me to redirect my regular habits to ones that would provide immediate impact, and as a result, created much needed dialogue with my team.

Store Manager

J.Crew

+39%

Data-Driven Decisions

+17%

Delegation

+15%

Team Feedback

88% program engagement across 500 managers over 4 weeks.

The Full Story

4 weeks

Program duration

21 steps

Daily behavior reps

500

Store managers

88%

Program engagement

Store managers were running on instinct. Delegation happened when someone remembered to do it. Feedback was inconsistent from store to store, shift to shift. Nobody could tell if managers were actually getting better or just going through the motions.

J.Crew moved 500 managers through a 4-week behavioral execution program. That's a large population to shift in a short sprint. Each day brought a specific, observable action tied to data-driven decisions, delegation, or feedback. Five minutes a day, embedded in the rhythm of store operations.

The before/after measurement was the point. They captured a baseline of how managers were actually behaving before the program started. Four weeks later, they measured again. The shift showed up in the data, not in stories.

Data-driven decisions jumped 39%. Delegation rose 17%. Team feedback improved 15%. 88% of managers stayed engaged across all four weeks. That's 500 managers changing how they lead in less than a month, proven with numbers you can compare.

We stopped guessing whether our managers were actually changing. The before and after data made it clear who was shifting and who wasn't.

District Leader

J.Crew

See what a 4-week program could do across your manager population. Request a demo.

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