J. Crew

Audience: Store managers from 235 stores across the country

Event: ELEVATE leadership training

Comet design: A 30-day journey tailored to empower J.Crew store managers to enhance customer experience and drive business performance. Focus areas:

Elevating Customer Experience // Engage with associates, walk & coach on the floor, coach on loyalty

Driving the Business // Prioritize tasks, manage to department goals, analyze & monitor data

“It was so easy to do the learning using store tablets on the sales floor because the learning only took 5 minutes. I loved how simple it was yet so impactful with an action to practice on that day.”

— J. Crew Store Manager